Company DNA

Overview

Since our founding in 1998, Phytest has partnered with healthcare providers to increase revenue and provide cutting edge technology and revenue cycle management (RCM) solutions for labs of all sizes. Over the past two decades, Phytest has evolved into a premier provider of RCM services and has provided managed lab services to help owners control costs as they scale.

From start-ups to market leaders and across the lab sector spectrum, our clients depend on Phytest to provide a platform of technology and services that takes the guesswork out of lab RCM.

Our lab billing automation streamlines the revenue cycle, increases efficiency, reduces costs, and ensures payment for your tests. Through our Phytest Atlas RCM platform, we provide an unprecedented level of transparency into the process, so lab owners can rest assured we are maximizing revenue and holding insurance companies accountable.

Managed by a highly-skilled team of in-house IT professionals, our software platforms and technology suite provide an exceptional user experience. Our team stays up-to-date with the sector’s ever-changing landscape to deliver the tools and solutions that allow our clients to manage their labs successfully.

Not only does Phytest provide the technology and transparency you need to manage your lab, but we also have a world-class customer service team, many of whom have been with Phytest since the beginning. This combination of high-tech and high-touch service means Phytest is a partner that time and again has proven to deliver consistent, unparalleled revenue cycle results.

History

Phytest launches the first version of its fully integrated client portal. The client portal allows laboratory clients to view analytics and reporting, as well as patient and financial information from a single location. Integration with the company’s lab RCM software provides real-time detail.

2019

Phytest develops and implements lab-specific ERA parsing software. This tool allows Phytest to deliver remit files to multiple endpoints from one ERA and becomes a new differentiator for the company’s service model.

2018

Phytest Atlas, a comprehensive lab RCM workflow management system, launches. With a user-friendly front-end and back-end integration with practice management systems, this API-driven software product lays the groundwork for Phytest’s client portal.

2017

Phytest launches pay.phytest.com, a patient-facing payment portal. The site will go on to provide information and payment tools to 30,000 patients annually.

2015

Phytest develops automated charge entry, which paired with automated demographics, greatly accelerates order-to-payment timelines for clients.

2014

Phytest expands into Colorado with the signing of a large physician-owned lab in Denver.

2013

Phytest’s growth continues by expansion into Missouri.

2011

Phytest expands in Illinois with the signing of a 40 doctor POL in Chicago.

Phytest bills its one-millionth laboratory procedure.

2010

Using pre-API keystroke emulation software, Phytest begins automating the process of entering demographic information. Phytest is one of the few RCM companies to do this without an outsourcing partner.

2009

Phytest enters the southwest territory by expanding into Texas.

2008

Phytest continues its expansion by signing several new clients in Ohio. 

2007

Phytest expands into Tennessee with the signing of the market’s largest POL.

Phytest adds the largest POL in Greensboro and Raleigh as part of its continued expansion in North Carolina.

Phytest takes a dominant position in the Atlanta market by signing the second-largest OBGYN group in Metro Atlanta to its client base. Phytest now services roughly 80% of the Atlanta OBGYN lab volume.

2006

Phytest expands into Pennsylvania by adding a POL servicing more than 90 providers to its client base.

Phytest begins working with large POLs in Macon, GA. In time, Phytest will add most of the large POLs in central Georgia to its client base.

2005

Phytest adds its first oncology client.

Phytest implements its first proprietary lab RCM scrubbing software.  As it continues to be refined and improved, this business intelligence tool will become Phytest’s differentiating feature in the lab RCM space.

2004

Phytest adds its first internal medicine client.

2000

Significant out-of-state expansion commences as Phytest begins servicing multiple labs owned by one of North Carolina’s largest hospital systems.

1999

Phytest adds the largest OBGYN group in Metro Atlanta to its client base. The first of many multi-location, nationally recognized practices with POLs to utilize Phytest’s services.

Phytest begins adding clients in additional specialties such as dermatology, gastroenterology, infectious disease and family medicine.

1998

Phytest is founded and rapidly expands footprint servicing physician-owned labs (POL) for OBGYN practices around Metro Atlanta.

Leadership

David Crane

Co-founder

After years of leadership in the lab industry, David co-founded Phytest in 1998. His current responsibilities include overseeing the company’s strategic direction, opening new lines of business and maintaining existing client relationships, and providing oversight to sales efforts in primary and new business…

Q

David Crane

Co-founder

After years of leadership in the lab industry, David co-founded Phytest in 1998. His current responsibilities include overseeing the company's strategic direction, opening new lines of business and maintaining existing client relationships, and providing oversight to sales efforts in primary and new business lines.

Prior to Phytest, David served as chief operating officer at Southeast Gynecologic Oncology. He was also a partner at MedTest, a laboratory servicing the home health sector, before selling the company. He also held positions at Coram Healthcare and Merrill Lynch. 

David holds a bachelor’s degree in business administration in finance from the University of Florida and a master’s in business administration in finance from Georgia State University.

David is married to Dr. Jessica McCluskey Crane, a retina surgeon, and they have four sons and two golden retrievers. When he’s not in the office, David enjoys golf, tennis, platform tennis and water sports.

Wade McKenzie

Co-founder

As co-founder, Wade has been a driving force behind Phytest from the very beginning. He is currently responsible for the overall operation and performance of the company. He not only stewards the delivery of world-class customer attentiveness, led by a team of skilled professionals but also Phytest’s…

Q

Wade McKenzie

Co-founder

As co-founder, Wade has been a driving force behind Phytest from the very beginning. He is currently responsible for the overall operation and performance of the company. He not only stewards the delivery of world-class customer attentiveness, led by a team of skilled professionals but also Phytest’s technologically advanced business processes and solutions. 

Prior to Phytest, Wade held leadership roles at Anheuser-Busch, Sawyer Ferguson Walker and J Walter Thompson. Wade served in the Marine Corps for four years and has a bachelor’s degree in advertising from the University of Florida. 

Wade is married with two children and one dog. 

Bill Pappas

Chief Operating Officer

Bill joined Phytest in 2002 and helps guide the company’s talented revenue cycle, technology, client satisfaction and patient experience teams. He also works closely with Phytest customers to develop and enhance custom solutions. Before joining Phytest, Bill held operations and project management…

Q

Bill Pappas

CHIEF OPERATING OFFICER

Bill joined Phytest in 2002 and helps guide the company’s talented revenue cycle, technology, client satisfaction and patient experience teams. He also works closely with Phytest customers to develop and enhance custom solutions. Before joining Phytest, Bill held operations and project management leadership positions in the financial services and digital marketing industries.

Bill holds a bachelor’s degree from Boston University’s Questrom School of Business. He is also a registered civil mediator in the state of Georgia with a focus on resolving personal, healthcare and employment-related disputes.

A resident of the Summerhill neighborhood of Atlanta, you can find him exploring the city with his two kids, running, biking or playing pickup soccer. 

Kathy Wood

Chief Financial Officer

As CFO, Kathy provides leadership, direction, and management of the finance and accounting team, which handles all reconciliations and reporting for our clients.

Kathy has more than 20 years of experience in the healthcare accounting industry…

Q

Kathy Wood

CHIEF FINANCIAL OFFICER

As CFO, Kathy provides leadership, direction, and management of the finance and accounting team, which handles all reconciliations and reporting for our clients.

Kathy has more than 20 years of experience in the healthcare accounting industry. Prior to joining Phytest in 2016, Kathy was a senior accounting manager for Cotiviti, a leader in healthcare payment policy and analytics, and the controller of the outsourced accounting services division of Aprio, one of the largest regional accounting firms in Atlanta.

She graduated from Lee University with a bachelor’s degree in accounting.

Kathy is married and a dog mom to Bingo. She enjoys international travel, photography, fitness, and time with family and friends.

Greg Perini

Director of Business Development

Greg manages new business development at Phytest, focusing on new client acquisition, strategic partnerships and overall growth initiatives for the company. Greg has served in healthcare leadership roles for more than 25 years, with expertise in sales…

Q

Greg Perini

DIRECTOR OF BUSINESS DEVELOPMENT

Greg manages new business development at Phytest, focusing on new client acquisition, strategic partnerships and overall growth initiatives for the company. Greg has served in healthcare leadership roles for more than 25 years, with expertise in sales, business development and operations at both the regional and national level.

Throughout his career, Greg has led growth efforts in laboratory and physician revenue cycle management and the home health industries. His experience includes strategic plan development, building brand awareness and market share and implementing process and financial performance improvement initiatives.

Greg earned a bachelor’s degree in management from Ramapo College of New Jersey and a master’s in business administration in finance from Seton Hall University.

He is married with two children and enjoys college football, mixed martial arts, golf and gardening.

Mat Jimmerson

Mathew Jimmerson

Director of Technology Operations

Mathew leads Phytest’s ongoing technology innovation initiatives that explore the latest in healthcare technologies and our proprietary automated intelligence engines. He has successfully created Phytest’s revenue cycle management services into a technology platform…

Q
Mat Jimmerson

Mathew Jimmerson

DIRECTOR OF TECHNOLOGY OPERATIONS

Mathew leads Phytest’s ongoing technology innovation initiatives that explore the latest in healthcare technologies and our proprietary automated intelligence engines. He has successfully created Phytest’s revenue cycle management services into a technology platform that is easy to use and reduces the human element of failure. He also leads our internal team of highly talented engineers and support staff.

Prior to joining Phytest in 2008, Mat founded and operated Comp-Med Solutions, Inc., a small technology firm based out of Ft. Lauderdale, FL which provides dental offices with a turnkey solution to seamlessly convert all paper and analog systems to digital. He has more than eighteen years of experience in healthcare technology and operations.

When Mat is not innovating, you can find him somewhere in the woods with his wife and three children. He enjoys kayaking, camping, hiking and spending time with his family.

Chuck Womble

Director of Revenue Cycle Operations

Chuck joined Phytest in 2020 and oversees the billing and collections for our customers.

While attending college, Chuck also worked full-time at LaGrange Internal Medicine, where he managed the billing and collections…

Q

Chuck Womble

DIRECTOR OF REVENUE CYCLE OPERATIONS

Chuck joined Phytest in 2020 and oversees the billing and collections for our customers.

While attending college, Chuck also worked full-time at LaGrange Internal Medicine, where he managed the billing and collections department for six doctors over eight years. Later, he worked for Medic, an ambulatory and EHR software vendor, where he implemented the Medic PM and Tiger practice management software. He also has experience working with Misys Healthcare Systems, where he provided in-depth training on software platforms and improved their collections, and Allscripts, where he was a software product specialist.

He has a bachelor’s degree in business administration from LaGrange College.

Chuck and wife have been married for more than 30 years, and the two have known each other since kindergarten. They have two children, Garrett and Abby.

Testimonials

Robert Kaufmann, M.D.

President, The Kaufmann Clinic
Atlanta, GA

Our search for a laboratory RCM vendor led us to Phytest. What we ended up with is a true partnership that has produced consistently excellent results for almost two decades.

Stephen Ayres, M.D.

Georgia Obstetrics and Gynecology
A Division of Atlanta Women’s Health Group

We needed a partner to guide us on the financial side of our physician office lab and have enjoyed consistently good results throughout our 20-year relationship.

Heidi Spears, CEO

Midwest Center for Women’s Healthcare
Chicago, IL

Phytest combines superior analytics tools, transparency, and efficiency through automation. Phytest is the gold standard in the laboratory RCM space.

Partners

Optimize Your Billing Today!

Get a Free RCM Analysis

Frequently Asked Questions

How do you get paid?

Phytest manages all RCM functions on behalf of our clients. We base billing on a percentage of payments collected on behalf of the laboratory.

How well do you know the payors?

Phytest has extensive knowledge of regulations and billing requirements for all payors including governmental, commercial carriers, third-party administrators, workers’ compensation, and personal injury.

Can I use you regardless of state location?

Yes, we do business in all 50 states.  

Do you offer services to physician practices?

Serving physicians has been at the core of our business for more than 20 years, and that has not changed. We are pleased to continue providing the same level of RCM support for our physician partners, allowing them to focus on providing the best patient care.

What other services do you offer?

Laboratory Management

We help physician practices establish in-office laboratories with a focus on identifying controlled, optimized test menus appropriate for our clients’ financial and clinical considerations.

What is Pelvic Floor Rehabilitation?

Pelvic floor muscle training is a highly recommended treatment option for pelvic floor disorders and considered a more natural approach and alternative to surgery. When patients are diagnosed with a pelvic floor disorder, treatment should start with conservative options. Pelvic floor muscle training involves exercising and strengthening the pelvic floor muscles which support the bladder and the uterus in women.

What is Phytest Atlas? Is it SaaS, cloud-based platform?

Developed by our engineers, Phytest Atlas is our cloud-based platform designed specifically for laboratory RCM. Atlas streamlines workflows, maximizes efficiency, produces accurate and dependable claims, and maximizes collections.

Will AI and machine learning be used to support my business needs?

Powered by more than 20 years of historic laboratory claim data, Phytest Atlas’ machine learning engines work hard to ensure clean and accurate claims. Our engines also provide powerful analytics to identify and resolve billing issues before submitting the claims to the payer. The results are astounding, with fewer rejected claims, reduced claim re-adjudication and accelerated cash flow.

Do you support all laboratory specialties?

Yes, Phytest can provide RCM support to laboratories of all types.

Will I have a dedicated account manager?

Every laboratory or physician group has a dedicated account manager, allowing us to provide personalized service and solutions to every Phytest client.

How do I know my data is secure?

Our data centers must meet strict security requirements to comply with HIPAA. We simplify the complexity of achieving compliance through audits that ensure HIPAA-compliance safeguards are implemented and maintained properly. All data in transit and at rest are encrypted using Advanced Encryption Standard (AES) with key lengths of 256 bits.

What do I do if I can't access my portal?

Please feel free to contact our help desk at [email protected] or call 404-214-2422.

lab tests annually

Laboratory Tests Managed Annually

Years

Employee Retention

Years On Average

Client Retention Length

%

Client Retention Rate

%

Clean Claim Rate

%

Call Center Abandoned Call Rate

%

Lab Tests Annually

David Crane

Co-founder

After years of leadership in the lab industry, David co-founded Phytest in 1998. His current responsibilities include overseeing the company's strategic direction, opening new lines of business and maintaining existing client relationships, and providing oversight to sales efforts in primary and new business lines.

Prior to Phytest, David served as chief operating officer at Southeast Gynecologic Oncology. He was also a partner at MedTest, a laboratory servicing the home health sector, before selling the company. He also held positions at Coram Healthcare and Merrill Lynch. 

David holds a bachelor’s degree in business administration in finance from the University of Florida and a master’s in business administration in finance from Georgia State University.

David is married to Dr. Jessica McCluskey Crane, a retina surgeon, and they have four sons and two golden retrievers. When he’s not in the office, David enjoys golf, tennis, platform tennis and water sports.

Wade McKenzie

Co-founder

As co-founder, Wade has been a driving force behind Phytest from the very beginning. He is currently responsible for the overall operation and performance of the company. He not only stewards the delivery of world-class customer attentiveness, led by a team of skilled professionals but also Phytest’s technologically advanced business processes and solutions. 

Prior to Phytest, Wade held leadership roles at Anheuser-Busch, Sawyer Ferguson Walker and J Walter Thompson. Wade served in the Marine Corps for four years and has a bachelor’s degree in advertising from the University of Florida. 

Wade is married with two children and one dog. 

Bill Pappas

CHIEF OPERATING OFFICER

Bill joined Phytest in 2002 and helps guide the company’s talented revenue cycle, technology, client satisfaction and patient experience teams. He also works closely with Phytest customers to develop and enhance custom solutions. Before joining Phytest, Bill held operations and project management leadership positions in the financial services and digital marketing industries.

Bill holds a bachelor’s degree from Boston University’s Questrom School of Business. He is also a registered civil mediator in the state of Georgia with a focus on resolving personal, healthcare and employment-related disputes.

A resident of the Summerhill neighborhood of Atlanta, you can find him exploring the city with his two kids, running, biking or playing pickup soccer. 

Kathy Wood

CHIEF FINANCIAL OFFICER

As CFO, Kathy provides leadership, direction, and management of the finance and accounting team, which handles all reconciliations and reporting for our clients.

Kathy has more than 20 years of experience in the healthcare accounting industry. Prior to joining Phytest in 2016, Kathy was a senior accounting manager for Cotiviti, a leader in healthcare payment policy and analytics, and the controller of the outsourced accounting services division of Aprio, one of the largest regional accounting firms in Atlanta.

She graduated from Lee University with a bachelor’s degree in accounting.

Kathy is married and a dog mom to Bingo. She enjoys international travel, photography, fitness, and time with family and friends.

Greg Perini

DIRECTOR OF BUSINESS DEVELOPMENT

Greg manages new business development at Phytest, focusing on new client acquisition, strategic partnerships and overall growth initiatives for the company. Greg has served in healthcare leadership roles for more than 25 years, with expertise in sales, business development and operations at both the regional and national level.

Throughout his career, Greg has led growth efforts in laboratory and physician revenue cycle management and the home health industries. His experience includes strategic plan development, building brand awareness and market share and implementing process and financial performance improvement initiatives.

Greg earned a bachelor’s degree in management from Ramapo College of New Jersey and a master’s in business administration in finance from Seton Hall University.

He is married with two children and enjoys college football, mixed martial arts, golf and gardening.

Mat Jimmerson

Mathew Jimmerson

DIRECTOR OF TECHNOLOGY OPERATIONS

Mathew leads Phytest’s ongoing technology innovation initiatives that explore the latest in healthcare technologies and our proprietary automated intelligence engines. He has successfully created Phytest’s revenue cycle management services into a technology platform that is easy to use and reduces the human element of failure. He also leads our internal team of highly talented engineers and support staff.

Prior to joining Phytest in 2008, Mat founded and operated Comp-Med Solutions, Inc., a small technology firm based out of Ft. Lauderdale, FL which provides dental offices with a turnkey solution to seamlessly convert all paper and analog systems to digital. He has more than eighteen years of experience in healthcare technology and operations.

When Mat is not innovating, you can find him somewhere in the woods with his wife and three children. He enjoys kayaking, camping, hiking and spending time with his family.

Chuck Womble

DIRECTOR OF REVENUE CYCLE OPERATIONS

Chuck joined Phytest in 2020 and oversees the billing and collections for our customers.

While attending college, Chuck also worked full-time at LaGrange Internal Medicine, where he managed the billing and collections department for six doctors over eight years. Later, he worked for Medic, an ambulatory and EHR software vendor, where he implemented the Medic PM and Tiger practice management software. He also has experience working with Misys Healthcare Systems, where he provided in-depth training on software platforms and improved their collections, and Allscripts, where he was a software product specialist.

He has a bachelor’s degree in business administration from LaGrange College.

Chuck and wife have been married for more than 30 years, and the two have known each other since kindergarten. They have two children, Garrett and Abby.