How Phytest Delivers White-Glove Lab Services at Scale
Lab results, revenue, and patient calls feel effortless because we handle the hard work behind the scenes and these are the capabilities that make it happen.
See how these capabilities show up in your lab.
Lab Expertise, First and Always
We don’t bolt lab onto a generic billing shop. Phytest was built by people who’ve run physician labs, genetic programs, and RCM for decades.
- Specialized talent mix – Lab scientists, coders, revenue leaders, and patient-service pros on one integrated team.
- Deep OB/GYN & genetics experience – Day-in, day-out exposure to prenatal, molecular, and complex panels.
- Hands-on with real practices – We’ve launched, rescued, and scaled physician-owned labs, not just modeled them.
Performance Grounded in Compliance
White-glove only works if it’s rock-solid on the clinical and regulatory side.
- Regulatory fluency – We live in CLIA, CAP, and payer policy updates so you don’t have to keep up with every line item.
- Lab-specific coding expertise – Specialists who understand genetic, molecular, and pathology codes down to the assay.
- Built-in guardrails – Workflows and edits that prevent issues with OIG, Stark, AKS, and commercial payer rules before they become problems.
We Improve the Laboratory, Not Just the Numbers
Real laboratory improvement starts with analytics and technology tailored to how labs operate—not generic billing tools.
- Lab-aware revenue analytics – Denials, yield per test, payer performance, and site/provider views tuned for labs, not generic visits.
- Tight EMR / LIS / billing integration – Teams who’ve untangled real-world interfaces and know where lab data gets lost.
- Executive-ready reporting – Views for physicians, CFOs, and boards that turn lab performance into simple, trustworthy numbers.
Structured Support That Never Slips
White glove shouldn’t depend on catching the right person on the right day. We build repeatable ways of working.
- Dedicated pods – Named strategy, lab ops, and RCM leads who know your history, not a rotating ticket queue.
- Structured governance – Standing check-ins, agreed metrics, and clear escalation paths so nothing drops between vendors.
- Continuous improvement loop – Root-cause reviews on denials, trends in patient calls, and changes in payer behavior turn into concrete fixes.
Patient Experience That Matches Your Clinical Standards
Lab billing shouldn’t undo the trust you build in the exam room.
- Specialized lab call center – Teams trained on lab questions, not generic billing scripts.
- Clear, compassionate communication – Plain-language statements, proactive outreach, and options that keep complaints off your phones.
- Feedback loops to your leaders – We surface patterns in questions and complaints so you can see where experience improves.
When The Lab Works Better, So Does Your Team
A world-class lab program sticks when your internal teams understand it.
- Provider and staff education – Training on ordering, documentation, and workflow shortcuts tailored to your EMR and lab setup.
- Leadership alignment – Simple decks and dashboards your executives can drop into board or finance meetings.
- Playbooks for new sites and services – Reusable patterns so expansion doesn’t feel like starting from scratch.
Why These Capabilities Matter for You
Clean Claim Rate
98%
More upside
Confident decisions to add panels, sites, or a lab itself because the “how” is already solved.
Patient Calls to Your Front Desk
0
Less friction
Our 100% U.S.-based patient services team handles calls so your staff can spend more time on care.
Annual Revenue Uplift
+8-12%
Fewer surprises
Stable revenue and fewer compliance scares because the right experts watch the right details.
Turn These Capabilities Into Your Competitive Edge
If your lab results, revenue, and patient calls don’t feel this effortless yet, we should talk.
We’ll show you how these capabilities would apply to your lab footprint today.