Patient Services

Phytest helps labs and physician groups manage their billing cycle so they can provide better healthcare services to patients like you.

If you’ve received a bill from us, we’re dedicated to giving you unparalleled support service.

Pay my bill

How it works

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Your provider sends your specimen to a lab

We manage claims to your insurance after the lab performs tests



We charge outstanding balances on behalf of the lab

FAQ

Why am I receiving this bill?

Your provider has partnered with Phytest to have all laboratory charges billed separately from their services.

Where is my patient ID?

Your patient ID number is located on the left side of your bill highlighted in green.

What forms of payment are accepted?

We accept Visa, Mastercard, Discover, Amex, electronic checks, or physical checks.

Do you offer prompt pay discount?

Yes. All prompt payments are due at the time the offer is given.

Do I pay my provider or Phytest?

All laboratory charges are to be paid directly to Phytest through our payment portal or can be mailed to

P.O. Box 468329

Atlanta, GA 31146

How long do I have to make a payment to Phytest?

All due dates are located on your bill titled “Please pay by:”

How do I set up a payment plan?

Please call our patient services team at 855-943-0205 to speak with a live representative to assist with setting up a payment plan.

“Good Afternoon Chuck

I asked Toni for your name and email so I could provide feedback on my Customer experience.

I called to make a payment early August and then after realizing my insurance did end up paying the bill, I called twice about a refund. All 3 times I talked to Toni and she was AMAZING. She was extremely professional, friendly, and most importantly very helpful. She went above and beyond to get an accurate answer and ultimately resolved my issue.

I wanted you to know you have a great employee and this was one of the best customer experiences I have ever had. That says a lot when dealing with medical billing!

Thank you and have a great day”

Yvonne R.

“Dear Mr. Womble,

Your associate, Toni, is a GEM!!!!!

My name is Marianne J. and I am 68 years old. I have been dealing with insurance billing problems for years. I took care of my parents’ accounts and my families accounts.

NEVER have I ever delt with an associate that was as intelligent and efficient as Toni. While she was doing that, she was also very nice.

I sure hope you appreciate her, because she is the best EVER. Toni deserves a raise.

Stay well,”

Marianne J.

“Good Morning Chuck,

I’m extending a great THANK YOU to yourself and your team members (Michael & Toni) who helped me resolve this matter. I especially liked Michael’s enthusiasm and prompt actions after having spoken to him. Again, thank you all for your efforts on my behalf.

Kind regards,”

Alix C.

Our team’s reviews

Let us know how we did

We strive to provide patients an easy, hassle-free experience understanding and paying their bill. We’d appreciate your feedback in an email if our team gave you the best assistance possible.

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